The Foundry Privacy and Confidentiality of Client Information

Effective Date: 1 February 2025

At The Foundry, we are committed to protecting your privacy and handling your personal information in compliance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This statement explains how we collect, use, disclose, and protect your personal information and your rights regarding your privacy.

Collection of Personal Information

We collect personal information to provide you with high-quality psychological, coaching, supervision, and reflective practice services. The types of information we may collect include:

• Personal Details: Name, date of birth, contact information, and emergency contact details.

• Health Information: Medical history, psychological treatment notes, or any information relevant to your care or service provision.

• Professional Information: For supervision and coaching, your workplace details, role, and professional goals.

We only collect personal information directly from you unless you have consented to its collection from third parties, or it is required or authorised by law.

Use and Disclosure of Personal Information

We use your personal information to:

• Deliver psychological treatment, supervision, and coaching services tailored to your needs.

• Communicate with you regarding appointments, updates, or relevant resources.

• Comply with legal and professional obligations, such as mandatory reporting or court orders.

In accordance with standard practice and Medicare requirements, where you have been referred by your GP or psychiatrist, we are required to provide brief written update on your progress, following your first, sixth, and tenth sessions.

We do not disclose your information to third parties without your consent, except when required by law, to prevent a serious threat to life or health, or to fulfill our professional duties. Where we believe there is a serious risk to your safety or the safety of someone else, we are ethically bound to take steps address that, and this usually means involving other people.

If you are receiving services via telehealth, we use secure platforms to safeguard your confidentiality.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. This includes:

• Securely storing physical records in locked facilities.

• Using encrypted systems for digital records.

• Restricting access to authorised personnel only.

When your personal information is no longer required, we securely destroy or de-identify it in accordance with our legal and ethical obligations.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. 

The Foundry’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Access to and Correction of Personal Information

You have the right to:

• Access your personal information, subject to legal and professional exceptions.

• Request corrections to ensure the information is accurate, complete, and up to date.

To access or amend your information, please contact us using the details below.

Confidentiality in Supervision and Coaching

We uphold strict confidentiality in supervision and coaching sessions. Your identity and specific details remain confidential unless you provide explicit consent, or disclosure is required by law.

Concerns and Complaints

If you have a concern about how your personal information has been handled, please contact us. We will promptly address your concerns in accordance with our professional and legal obligations.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

For questions, concerns, or requests regarding your privacy, please contact:

The Foundry
(+61) 0438 482 062
welcome@thefoundrypsychology.com

This statement is reviewed regularly and may be updated to reflect changes in legal requirements or our practices. The latest version will always be available on our website or by request.